D&R Tyres, based in Speke, Liverpool
pride ourselves on the fact that we always try to offer only the finest quality
service and we endeavour to ensure that all of our customers receive our attention
at all times. We are very privileged that our customers often take the time to
provide feedback about us. All of our customer feedback is greatly appreciated,
as it not only helps us maintain our high standards, but also provides new customers
with impartial insights into the quality of our service we provide.
you would like to send us a testimonial or if you have positive or constructive
feedback on how we can improve our customer service, please contact us with your
The following list represents a small sample of the feedback
we have graciously received recently.
have recently used your tyre fitting service which was first class. I have had
my tyres fitted this morning at your Speke depot and thought I should take the
time to provide feedback on the excellent service provided. From the time i drove
in the tyres were in stock and your fitter gave a first class service. I will
certainly be recommending you guys to my colleagues."
"For years I have used D&R Tyres as they always are one of the most
reasonable priced and the service is always very pleasant. I have also suggested
them to my friends and family for that reason."
"On Friday I turned up
with my sons car, a spare wheel on it, and an apparently fine wheel and tyre I
had purchased from an online breaker company. Your manager confirmed my suspicions
that the tyre was not good enough and although the wheel was not in the best condition,
did as I asked and replaced the tyre. On attempting to fit to the car we found
out that although the right size, the wheel was not the correct one for the vehicle.
Your manager showed great empathy and practicality and said, 'don't worry, I will
take the tyre off again and put it back on that bad wheel so that you can sort
it out'. He then proceeded to do so, and show me exactly what wheel I required
and even cleaned it to find out exactly what it was called. After spending a good
10/15 minutes basically 'wasting' his time, I asked how much. He insisted that
I need pay nothing and I confirmed that once I got the right wheel I would return
I had a pretty horrible day but have to say that I don't think I could have had
it anywhere better. I have always found your staff, (and particularly this man
- I feel bad as I don't know his name) extremely helpful friendly and competent.
I never feel 'ripped off' and believe that they take great pride in their work
and use their knowledge to ensure every customers safety."
"I decided the best thing to do when i got a flat
was to call you guys out. The service was quick and very reasonably priced. thanks
! a great service."
"Please pass on my thanks and acknowledge your fitters great customer service."
After I had gone down
a pothole in my Jag XK the steering felt a bit out, a mate told me about a wheel
alignment system at DR Tyres so i took it along. The technician put my car on
the ramp entered my car details into the computer and after a couple of mins showed
me the printed readout. All this was free ! and the proof my front wheels needed
aligning was there for all to see. I agreed to have them re-aligned and they only
charged me a small amount. A fantastic service that I would use again. Well done
"I would like to comment on excellent customer focussed service
that I have received from D&R Tyres."