D&R Tyres, based in Speke, Liverpool
pride ourselves on the fact that we always try to offer only the
finest quality service and we endeavour to ensure that all of our
customers receive our attention at all times. We are very privileged
that our customers often take the time to provide feedback about
us. All of our customer feedback is greatly appreciated, as it not
only helps us maintain our high standards, but also provides new
customers with impartial insights into the quality of our service
If you would like to send us a testimonial or if you have positive
or constructive feedback on how we can improve our customer service,
please contact us with your comments.
The following list represents a small sample of the feedback we
have graciously received recently.
have recently used your tyre fitting service which was first class.
I have had my tyres fitted this morning at your Speke depot and
thought I should take the time to provide feedback on the excellent
service provided. From the time i drove in the tyres were in stock
and your fitter gave a first class service. I will certainly be
recommending you guys to my colleagues."
"For years I have used D&R Tyres as they always are one
of the most reasonable priced and the service is always very pleasant.
I have also suggested them to my friends and family for that reason."
"On Friday I turned up with my sons car, a spare wheel on it,
and an apparently fine wheel and tyre I had purchased from an online
breaker company. Your manager confirmed my suspicions that the tyre
was not good enough and although the wheel was not in the best condition,
did as I asked and replaced the tyre. On attempting to fit to the
car we found out that although the right size, the wheel was not
the correct one for the vehicle. Your manager showed great empathy
and practicality and said, 'don't worry, I will take the tyre off
again and put it back on that bad wheel so that you can sort it
out'. He then proceeded to do so, and show me exactly what wheel
I required and even cleaned it to find out exactly what it was called.
After spending a good 10/15 minutes basically 'wasting' his time,
I asked how much. He insisted that I need pay nothing and I confirmed
that once I got the right wheel I would return for fitting."
"Obviously I had a pretty horrible day but have to say that
I don't think I could have had it anywhere better. I have always
found your staff, (and particularly this man - I feel bad as I don't
know his name) extremely helpful friendly and competent. I never
feel 'ripped off' and believe that they take great pride in their
work and use their knowledge to ensure every customers safety."
"I decided the best thing to do when i got a flat was to call
you guys out. The service was quick and very reasonably priced.
thanks ! a great service."
"Please pass on my thanks and acknowledge your fitters great
After I had gone down a pothole in my Jag XK the steering felt a
bit out, a mate told me about a wheel alignment system at DR Tyres
so i took it along. The technician put my car on the ramp entered
my car details into the computer and after a couple of mins showed
me the printed readout. All this was free ! and the proof my front
wheels needed aligning was there for all to see. I agreed to have
them re-aligned and they only charged me a small amount. A fantastic
service that I would use again. Well done DR Tyres."
"I would like to comment on excellent customer focussed service
that I have received from D&R Tyres."